Our Complaints Policy

  1. If you have a Complaint of any nature you must submit it in writing, either by post to:
    ALL ENGLAND GAS SERVICES LIMITED Customer Relations Lakeside House Kingfisher Way Stockton-on-Tees TS18 3NB
    Or; by email to:
  2. Upon receiving your Complaint this will be reviewed and should be of a mechanical nature you
    will be contacted by a Member of our Customer Relations Team who will arrange in the first instance sending out a different Engineer to rectify the problem;
  3. If the problem remains unresolved then we will send out a Quality Control Engineer;
  4. In the event that 1 and 2 above do not resolve the problem we will work hard to resolve this as
    quickly and efficiently as possible and aim to come to a compromise through an informed dialogue between you and your allocated Customer Relations Contact.
  5. With regard to any complaint not in connection with your System we aim to resolve the problem
    within 30 days of receiving your Complaint.
  6. All complaints will be given the highest priority.
  7. If you are unhappy with our final response or our investigation, you may be able to refer your
    Complaint to the relevant Ombudsman Service.
    Registered as a company in England & Wales under Company Registration No: 6851127 at Lakeside House, Kingfisher Way, Stockton-On-Tees TS18 3NB
    VAT Reg. No: 978 8130 69
  8. If you wish to refer your complaint to the relevant Ombudsman Service you must do so within
    six months of the date of our final response.
    The contact details are:
    The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall LONDON E149SR
    Tel: 0800 023 4567 or, from a mobile 0300 123 9123
    Email: enquiries@financial-ombudsman.org