Terms & Conditions

Please see our website terms & conditions below.


Site Terms and Conditions

By using the website you agree to abide by the terms set out below. If you are unwilling to accept these terms, please do not use the website.

Your Account

When using this site you will have to provide us with an email address and password so that you can access our online services and your account details. When using these details on our site you give authority for us to carry out all requests made by you on the site. These terms and conditions should be read in conjunction with the Privacy Policy located on this site.


You will only be able to access your account online if you use your email address and password. For your protection, if you enter your password/email address incorrectly 3 times you will be blocked from accessing your details. If this occurs you will need to phone us, on the numbers provided in our contacts page, so that we can reactivate your account. You should never disclose your password to anyone, including our customer service advisors. If you think someone knows your password you are able to change it immediately through your account section. For additional information on security see our Privacy Policy.

Contacting You

Your online account details, including telephone numbers and emails addresses, should be up-to-date. If you change any of your details you should let us know immediately.

Contacting Us

Name: All England Gas Services Limited
Company Registration No: 6851127
Registered office: Lakeside House, Kingfisher Way, Stockton-on-Tees, TS18 3NB.
VAT number: 978813069

Trade associations/accreditation schemes – Gas Safe Registered 507806

Unused, Lapsed and Duplicate Accounts

We reserve the right to delete/discontinue your account where you have;

1.    set up more than one online account for the same service; or
2.    not used your account for longer than 12 months; or
3.    provided us with an account using an invalid email address.

Where possible we will contact you by email to keep you up-to-date with any activities taken on your account. Your supply will not be affected, and we will continue to bill you through the post.

If an account is deleted you can always renew your account, if you choose too, at any time.

Changing the Service Address

If you move you can contact us to transfer your existing agreement to a new address subject to an inspection and service of the new property which will then be subject to the cost of a service and inspection at the time.

Products and Services

We reserve the right to change or remove any products or services offered online without notice. We can only provide services if they are available, and we cannot guarantee that they will be. Any details of services on this website are not offers to sell or buy. We also reserve the right to accept or reject offering you any services.

Business Use

This website is for personal use only. If you use any services provided by us for business use you may be charged.

Changes to Terms of Agreement

We reserve the right to change, alter or delete any part of the terms and conditions, at any time, by posting the amendments on the website. It is your responsibility to read the terms and conditions of the website on a regular basis to make sure you are familiar with them. If you continue to use the website after any amendments have been made we will take this as you accepting the changes in the terms and conditions.


As far as the law allows, we will exclude all warranties. We will not, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behavior and losses that we could not have been expected to foresee.

We do not warrant that the information in this website is accurate or complete, or that we have checked it. We will not be responsible for checking that the information is accurate or complete, or if any person relies on the information.

We do not warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors or that this website or the server that makes it available are virus free. We are not responsible if you cannot access or use the site due to the failure of any machine, data-processing system or transmission link, any period of maintenance, change, repairs, alteration to or failure of computer systems, any industrial dispute or anything beyond our reasonable control.

If any of these terms and conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable under the laws England and Wales, we will delete the relevant terms and the remaining terms and conditions will continue to be effective, binding and enforceable. Nothing in these terms and conditions excludes our liability for death or personal injury resulting from our negligence.

The information in this website is not advice (financial or otherwise) or an offer to sell or deal in any securities. You must not rely on it when making any investment decision or a decision to buy financial services from an organisation.


The headings used in these terms and conditions are for convenience only and do not affect the meaning of the terms and conditions.

Intellectual property rights

We own intellectual property copyrights in this website. This includes all database rights, rights in designs, rights in know-how, patents and rights in inventions, whether registered or unregistered and including all rights to apply for registration.

Jurisdiction and law

Unless we tell you otherwise, the services described in this website are available only to English residents. The information on this website is only aimed at English residents and, unless we tell you otherwise, we will not accept applications from anyone else.

The laws of England and Wales apply to these terms and conditions and any terms and conditions relating to products or services described on this website. If there is a dispute about these terms and conditions, this will be dealt with in the courts of England and Wales.

Links to other websites

Hypertext links in this site may take you to websites that are not under our control. When you click on any of these links, you will leave our website. We have no control over, and do not accept any responsibility or liability for, the material on any other website. By allowing links with third-party websites, we do not intend to gain business from, or offer any security to, any person in any country, directly or indirectly.

We will not accept any responsibility or liability for websites we frame.

Monitoring phone calls and emails

We may monitor and record phone calls and e-mails. This will help us to improve our service and make sure we keep to our practices and procedures. Also, by recording phone calls and e-mails, we can provide evidence of any contracts you enter into over the phone or by e-mail.

Ownership of website

Name of website belongs to All England Gas Services Limited.
Registered office: 4 Lakeside House, Kingfisher Way, Stockton on Tees, TS18 3NB.;

Company number: 06851127.

Product terms and conditions

If you apply for any product or service mentioned on this website, you should read these terms and conditions with any other terms and conditions which relate to the product or service and, if there is any contradiction between them, the specific terms and conditions relating to the product or service will apply.


The images, logos and names on this website which identify us are our trademarks or the trademarks of the other organisations. Nothing on this website gives anyone any licence or right to any image, logo or name.

Still have questions?

Call us now! 0800 193 1938